Overview

Roots-Raices Bilingual Counseling (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

Personal Information: This includes your name, contact information (address, phone number, email address), date of birth, and other information you provide when you contact us, schedule an appointment, or use our services.

Health Information: As a counseling service, we may collect sensitive health information related to your mental health and well-being. This information is protected by applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act).

Website Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, and pages visited.

Form Information: Information submitted through any form on our websites or sent via email.

How We Use Information

To Provide Services: To schedule appointments, provide counseling services, and communicate with you about your care.

To Improve Our Services: To analyze website usage and improve our services and website.

To Communicate with You: To send you appointment reminders, newsletters, and other information related to our services.

To Comply with Legal Obligations: To comply with applicable laws and regulations, including HIPAA.

Third-Party Services

Sharing Information: We may share your information with:

Therapists and Staff: To provide you with counseling services.

Third-Party Service Providers: To help us with website hosting, email communications, and other services. These providers are contractually obligated to protect your information.

Legal Authorities: When required by law or to protect our rights.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

HIPAA Compliance: We comply with HIPAA regulations to protect your health information.

Secure Storage: We store your information in secure databases and servers.

Encryption: We use encryption to protect sensitive information transmitted online.

Your Rights:

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You may request that we correct any inaccuracies in your personal information.

Deletion: You may request that we delete your personal information, subject to legal limitations.

Objection: You may object to the processing of your personal information.

To exercise these rights, please contact us using the information provided below.

Contact Information:

Roots-Raices Bilingual Counseling Primary Contact:

Silvia Fernandez Address:

2400 Crestwood Rd. Suite 201, North Little Rock, AR 72116

Phone: 501-271-8520

Hours: * Tuesday to Friday, 10 a.m. to 6 p.m. (Fall/Winter) * Saturday, 10 a.m. to 2 p.m. * Tuesday to Friday, 10 a.m. to 7 p.m. (Spring/Summer)

Email: info@roots-raices.com

Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

HIPAA Notice of Privacy Practices For more detailed information about how we protect your health information, please see our HIPAA Notice of Privacy Practices, which will be provided to you separatel

Health Information

Information you share as part of clinical care — including through our secure intake process — is protected under HIPAA and governed by our Notice of Privacy Practices, not this general website Privacy Policy.